Julie A.

Julie Ann C. is a customer service professional based in Pasay City, Philippines, with experience in both the technical chat support and media industries. As a Live Chat Support Specialist at Drake International Services (Kryterion TDS) since 2021, she manages multiple customer inquiries via chat, resolves issues efficiently, and ensures compliance with company processes to maintain high CSAT and QA standards. Previously, she worked as a Media Placement Specialist for Creative Programs Inc. (Jeepney TV and Cinema One Global) from 2014 to 2021, where she conducted data entry, scheduled promotional content, and verified the accuracy and timeliness of media placements. Julie Ann also gained experience as a Librarian/Data Entry Associate at Big Dipper Digital Content and Design, where she organized archives and performed documentation tasks. She is proficient in Microsoft Word and Excel, maintains strong typing accuracy, and holds a Bachelor of Science in Computer Science from the University of Manila.