Julie A.
Freelancer
Open to offersNew to PlatformAbout
Results-driven Virtual Assistant and Customer Support Professional with 10+ years of experience supporting international clients in customer service, healthcare, and remote operations. Skilled in email and chat support, calendar and inbox management, appointment scheduling, CRM systems, client coordination, and administrative support.
Known for handling high-volume tasks efficiently while maintaining professionalism, attention to detail, and excellent customer experience. Experienced in remote work environments, managing escalations, multitasking across different time zones, and maintaining confidentiality in fast-paced settings.
Proficient in Google Workspace, Microsoft Office, CRM tools, Slack, Zoom, and AI productivity tools. Reliable remote setup with high-speed internet, dual monitors, and flexible availability for US, UK, and AU time zones.
Experience
Chat Moderator / Customer Support
UK-Based Platform · 2021 — 2025Provided real-time chat support, addressing user inquiries and concerns while ensuring clear communication with international clients. Simultaneously managed multiple conversations, maintaining compliance and accuracy, and adhered to confidentiality and platform guidelines.Customer Care Associate
One World Connections · 2013 — 2017Delivered customer support through phone and email to international clients, managing appointment scheduling and addressing account inquiries. Maintained organized records of interactions and coordinated with internal departments for efficient issue resolution.Customer Service Representative
Offshoring Inc. · 2008 — 2013Handled a high volume of client inquiries, ensuring professionalism and accuracy in responses. Documented client information and performed administrative follow-ups, supporting internal teams by facilitating communication between departments and clients.Respiratory Therapist
Saint Martin de Porres Charity Hospital · 2005 — 2007Collaborated with physicians and healthcare teams to deliver respiratory care to patients, monitoring conditions and maintaining detailed medical documentation while following strict healthcare protocols.Respiratory Therapist
Daniel O. Mercado Medical Center · 2003 — 2004Executed respiratory therapy treatments under the supervision of physicians, ensuring accurate maintenance of patient records and treatment documentation while coordinating with healthcare teams to enhance patient care plans.
Skills & Expertise
Education
- Bachelor of Science in Respiratory TherapySaints John and Paul Colleges · 1999 — 2003
Photos
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