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JULIET L. — Mid-Level Technical Support Representative from Philippines

JULIET L.

Mid-Level Technical Support Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Juliet L. is an experienced customer service and technical support professional with a proven track record in the BPO and telecommunications industries. She is currently a Technical Support Representative at Sykes Asia/Sitel Cebu, where she uses her above-average computer skills and fluency in English to assist clients effectively. Her prior role as a Customer Service Associate at Wipro BPO Philippines honed her skills in managing customer inquiries at Cebu Business Park. She has also contributed as a Technical Support Representative at The Teleperformance Co., and has held various positions tailored around customer service and support at prominent companies like The Results Co., Teleperformance Inc., and Convergys Phils. Her educational background includes a Bachelor of Science in Marine Transportation from the Lyceum of Iligan and a computer programming certification from the System Technology Institute. Juliet's training in English proficiency and call center operations bolsters her capacity to deliver high-quality support services.

Experience

  • Technical Support Representative

    Sykes Asia/Sitel Cebu Phil. · 2022 — Present
    Provided technical support to customers, addressing inquiries and troubleshooting issues.
  • Customer Service Associate

    Wipro BPO Philippines Ltd. · 2019 — 2021
    Handled customer inquiries, resolved issues, and ensured a satisfactory customer experience.
  • Customer Service Email/Technical Support

    The Teleperformance Co. · 2019 — 2019
    Managed email communications and provided technical support to customers.
  • Customer Service Associate

    The Results Co. · 2016 — 2019
    Assisted customers by responding to their inquiries and resolving service-related issues.
  • Technical Support Representative

    Sykes Asia Inc. · 2014 — 2015
    Delivered technical assistance and resolved customer issues efficiently.
  • Customer Service Associate

    Teleperformance Inc. · 2014 — 2014
    Provided support to customers, addressing their questions and concerns.
  • Customer Service Associate

    Convergys Phils. Inc. · 2013 — 2014
    Engaged with customers to resolve inquiries and provide effective support.
  • Customer Service Associate

    Taking You Forward Inc. (Global Shop Direct–Australian Account) · 2011 — 2013
    Served customers by addressing inquiries related to Australian accounts.
  • Outbound Customer Representative

    PNI-KMPG ILIGAN INC. · 2010 — 2010
    Conducted outbound calls to customers for service-related purposes.
  • Service crew

    LASANG BAR CAFÉ · 2009 — 2010
    Served customers and ensured a quality dining experience.
  • Net Attendant

    Tri-Echo 24hrs. Internet cafe · 2009 — 2009
    Managed customer interactions and maintained the internet service operations.

Skills & Expertise

Education

  • Bachelor of Science in Marine Transportation
    LYCEUM of ILIGAN · 1999 — 2002
  • Computer programming/Desktop Publishing
    SYSTEM TECHNOLOGY INSTITUTE · 1997 — 1998

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