Juliet
Mid-Level Virtual Assistant
Actively lookingNew to PlatformAbout
Juliet N. is an experienced Virtual Assistant and Customer Support Officer with a proven background in administrative support and customer relationship management. Within the communications sector at BDC Communication in Lagos, she managed email correspondence, maintained filing systems, scheduled appointments, and provided executive support through calendar and travel arrangement coordination. At Access Bank Plc, Juliet worked as a Direct Sales Executive/Customer Care Officer in the banking industry, where she assessed customer needs, communicated value propositions, researched market competition, and built long-term client relationships. Juliet leverages advanced proficiency with Microsoft Office, Google Workspace, and project management software to deliver precise data entry and effective document organization, underpinning efficient office operations and customer satisfaction.
Experience
Virtual Assistant
BDC Communication · 2021 — 2026Handled emails promptly while ensuring accurate information was provided. Proficiently used Microsoft Office Suite for document creation and editing. Conducted online research to find necessary resources or information for clients or colleagues. Aided in the assembly of presentations and meeting materials. Kept an organized filing system for easy access to documents. Managed incoming calls efficiently, directing them to the right personnel. Coordinated calendars and arranged travel for executives. Maintained databases with updated contact information and records. Supported administrative tasks for smooth office operations. Scheduled and confirmed appointments for clients and supervisors.Direct Sales Executive/ Customer Care Officer
Access Bank Plc · 2017 — 2020Exhibited strong interpersonal skills for effective communication with potential customers. Evaluated customer needs and offered suitable solutions. Articulated value propositions by demonstrating knowledge of product and service deployment. Analyzed competitor sales, pricing, and products for enhancing product positioning. Employed persuasive selling techniques to convert prospects into long-term clients. Collaborated with marketing colleagues to design targeted campaigns for prospective customers. Researched competing products, pricing, and promotions to maintain market competitiveness. Built and sustained customer relationships to drive additional business and generate referrals.
Skills & Expertise
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