Julius C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Julius C. is a seasoned Customer Service Representative with over four years of experience in the healthcare and roadside assistance sectors. He has honed his ability to handle high-volume calls, adeptly providing accurate information, scheduling appointments, and resolving customer concerns. In his recent role with Collective Solutions, Julius acted as a primary point of contact for customers needing roadside assistance, verifying coverage eligibility and coordinating with service providers to ensure timely communication and service delivery. Julius's tenure at Alorica Teleservices saw him supporting healthcare clients by verifying member benefits, assisting with claims inquiries, and managing COVID-19 vaccination appointment processes. Across both roles, he excelled in maintaining accurate records and demonstrated proficiency in eligibility verification, claims processing, and customer record maintenance. Julius holds a Bachelor of Science degree in Computer Science from Mount Carmel College.
Experience
Customer Service Representative
Collective Solutions · 2022 — 2024Acted as the main point of contact for customers seeking roadside assistance, providing clear details regarding service coverage and options. Verified customer records to establish service eligibility and gathered necessary information for service tickets. Followed up with customers to clarify service needs and communicated updates on service status. Coordinated with service providers to relay information and dispatched tickets by identifying available service options. Monitored service requests and ensured tickets were updated accurately during the process. Informed customers of estimated service times and appointment details through SMS notifications. Addressed customer concerns by finding suitable solutions and collaborating with providers when additional help was necessary.Customer Service Representative
Alorica Teleservices · 2020 — 2022Managed a high volume of inbound and outbound calls, delivering accurate and professional support to members and patients. Verified member eligibility and benefits, explaining healthcare coverage and its limitations. Informed service providers about claims inquiries, including submission and payment statuses. Scheduled and confirmed COVID-19 vaccination appointments according to patient needs. Provided details on vaccine schedules and appointment protocols while coordinating with patients and clinics to resolve scheduling conflicts. Maintained compliance with healthcare privacy regulations and ensured accurate patient records. Addressed patient scheduling issues to facilitate a smooth experience, demonstrating professionalism and attention to detail.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceMOUNT CARMEL COLLEGE · 2011 — 2016
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