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Julius C. — Senior HR Service Delivery Analyst from Philippines

Julius C.

Senior HR Service Delivery Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Julius S. is a seasoned HR Service Delivery Analyst and Talent Acquisition Specialist with a wealth of experience accumulated through nearly a decade of serving multinational organizations. His expertise spans HR Operations, Technical Support, and Customer Service, utilizing tools like ServiceNow for effective ticketing and Microsoft Excel for efficient data management. At Accenture Philippines, he delivered comprehensive HR support, managed recruitment operations, and contributed to enhancing employee experiences. Previously, his roles at T-Mobile USA and Infosys showcased his ability to provide high-level customer support, involving technical troubleshooting, account management, and ensuring customer satisfaction. Julius has demonstrated adeptness at managing employee inquiries, collaborating cross-functionally to resolve issues, and maintaining compliance with HR procedures. His commitment to service quality and efficiency makes him a valuable asset in any customer-centric or HR-focused role.

Experience

  • Senior Account Associate

    CapitalOne · 2025 — 2026
    Supported customers during the credit card and loan application process, ensuring regulatory compliance and high levels of customer satisfaction. Assisted with applications, explained the account processes, addressed inquiries professionally, and maintained confidential financial information.
  • HR Service Delivery Analyst

    Accenture Philippines · 2021 — 2024
    Facilitated HR Service Delivery and Talent Acquisition processes for multinational clients, ensuring a positive employee experience and operational efficiency. Delivered HR support via ServiceNow, assisted in recruitment operations, managed employee inquiries, maintained accurate documentation, and ensured compliance with HR procedures.
  • CSR / Sales Associate Tier 2

    iQor / RMS Collect Phils. Inc · 2019 — 2021
    Handled customer inquiries related to AT&T/DirecTV products and services. Diagnosed technical issues through troubleshooting, assisted with order tracking, and ensured a positive customer experience with timely resolutions.
  • CSR

    Convergys Inc. · 2017 — 2018
    Provided customer support through various channels, resolving inquiries and ensuring high-quality service delivery.
  • Senior Account Associate

    Infosys / SleepNumber
    Provided exceptional support to customers by resolving product inquiries, troubleshooting technical issues, and assisting with order tracking to enhance the customer experience.
  • Senior CSR / Technical Support

    T-Mobile USA INC
    Provided customer support through various channels, focusing on resolving technical, billing, and account-related concerns. Ensured efficient resolution of inquiries, documented interactions using CRM systems, and collaborated with internal teams on escalated cases.

Skills & Expertise

Education

  • Diploma
    Bacoor National High School · 2000 — 2004

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