Julius C.
Mid-Level E-Commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Julius C. is a seasoned customer support and digital marketing professional with over a decade of expertise across e-commerce, SaaS technical support, real estate, and billing operations in the Philippines. At Blackbird Hospitality Management, he managed Airbnb property operations, coordinating vendors and resolving guest escalations to protect listing value. During his tenure at Shopee Philippines Inc., Julius optimized logistics by troubleshooting delivery issues and liaising between sellers and couriers to ensure efficient fulfillment. His experience at Sykes Asia, TaskUs, and Convergys covered technical support, billing issue resolution, and e-commerce store optimization for platforms like Shopify. Beyond corporate roles, Julius launched and operated multiple digital marketing ventures—ranging from a global chess merchandise store to a finance education blog—encompassing product development, analytics, and paid channel execution across Facebook and Google.
Experience
Virtual Assistant: Airbnb
Blackbird Hospitality Management · 2025 — 2026Acted as the primary point of contact for property owners, guests, and vendors; managed vendor schedules, monitored maintenance and cleaning tasks, and addressed guest escalations to maintain property reputation. Compiled property status reports and maintained inventory logs for the owner while overseeing damage disputes with Airbnb.Seller Support - Logistics
Shopee Philippines Inc. · 2020 — 2025Oversaw and coordinated platform couriers to ensure efficient pickup and delivery. Investigated delivery issues and facilitated communication between sellers and carriers to expedite shipments. Documented logistics challenges, resolved seller issues, and suggested process enhancements to mitigate fulfillment errors.Technical Support
Sykes Asia, Inc. · 2019 — 2020Provided detailed technical troubleshooting for smart device hardware problems and clarified billing concerns. Offered step-by-step guidance to customers, recorded recurring defects, and coordinated escalations with engineering and billing teams for timely resolution.E-Commerce Guru
TaskUs, Inc. · 2018 — 2019Assisted seller-merchants in setting up and optimizing Shopify stores, ensuring full functionality of back-end operations and integrations. Collaborated with third-party vendors to address technical issues and enhance storefront performance while advising merchants on operational workflows and vendor selection.Business Development Officer / Jr. Property Consultant
Extensive Real Estate Corp - Megaworld Corp · 2016 — 2017Contributed to marketing and sales efforts for real estate projects through social media initiatives, client presentations, and direct sales activities. Developed sales materials, conducted property showings, and filtered leads to support the sales pipeline.Customer Service Representative
Convergys, Philippines – Microsoft Accounts and Billing · 2015 — 2016Supported customers with Microsoft payment inquiries and assisted them in disputing unauthorized charges via their banks. Ensured clear communication and prompt follow-through to help customers effectively resolve billing issues.
Skills & Expertise
Education
- AB PhilosophySaint Camillus College Seminary · 2010 — 2014
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