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Julyn D. — Junior Appointment Setter from Philippines

Julyn D.

Junior Appointment Setter

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Julyn V. is a detail-oriented and enthusiastic appointment setter with an impressive track record in customer service and sales. With experience in industries such as social media, e-commerce, real estate, and retail, Julyn excels in optimizing sales pipelines through lead qualification and efficient scheduling. She is proficient in various technologies, including Salesforce, Zoom, and Google Workspace. Her scope of responsibilities spans contacting potential customers via phone and email, scheduling meetings, managing CRM systems, and ensuring a high client show-up rate through effective follow-up and reminders. Julyn's dedication is reflected in her ability to improve customer satisfaction and enhance service efficiency, consistently achieving high ratings and retention rates. Her professional journey includes roles as a Technical Support Associate with companies like CNX and Transcom, showcasing her skills in troubleshooting and client support in a BPO environment.

Experience

  • APPOINTMENT SETTER

    ROOFING COMPANY · 2024 — 2025
    Engaged in lead qualification and appointment scheduling, utilizing CRM management and conducting outbound calls to enhance conversions.
  • TECHNICAL SUPPORT ASSOCIATE

    CNX/CVG BACOLOD · 2023 — 2024
    Specialized in troubleshooting software, hardware, and network issues within a BPO setting, employing ticketing systems and remote diagnostics for effective customer support.
  • TECHNICAL SUPPORT ASSOCIATE

    TP BACOLOD · 2022 — 2023
    Provided technical support, resolving queries related to software, hardware, and network, leveraging appropriate customer support tools.
  • TECHNICAL SUPPORT ASSOCIATE

    TRANSCOM BACOLOD · 2021 — 2022
    Managed software and hardware troubleshooting, utilizing remote diagnostics to ensure prompt resolution of customer issues.
  • TECHNICAL SUPPORT ASSOCIATE

    PANASIATIC BACOLOD · 2019 — 2020
    Handled customer issues related to technical support, focusing on prompt troubleshooting and effective resolution strategies.
  • SERVICE CREW / CREW TRAINOR

    ALMOSERJHIE CATERING COMPANY - MCDONALD'S KUWAIT · 2012 — 2014
    Operated in a food service environment, facilitating crew training and ensuring efficient service delivery.
  • SALE TECH COACH

    ASURION ILOILO PHILIPPINES
    Focus on building connections and understanding customer needs in a fast-paced BPO environment while working to close deals.

Skills & Expertise

Education

  • Seafarer and Catering Specialized in Cruiship Stewardship
    John B. Lacson Colleges University · 2006 — 2007
  • High School
    Ramon Torres Louisiana High School · 2005 — 2006

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