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Jumari A. — Mid-Level Customer Service Manager from Philippines

Jumari A.

Mid-Level Customer Service Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jumari E. is a seasoned professional with extensive experience in management roles within the staffing and service industry. As a Shift Manager at Rethink Staffing/ProctorU in Iloilo City, Jumari excelled in fostering a positive work environment and ensuring operational efficiency from January 2023 to August 2025. Prior to this, he skillfully handled responsibilities as a Floor Manager, where he implemented strategic scheduling and coached new managers to meet company standards. Jumari's adeptness in managing a team of 12 employees facilitated smooth operations and met sales targets, reflecting his strong work ethic and commitment to excellence. His earlier role as a Customer Service Representative honed his customer relationship and communication skills, leading to improved satisfaction and loyalty. Jumari's foundation in the industry began with roles at Greenwich and Simply Delicious Catering, where he developed practical skills in food preparation and service delivery. He is based in Iloilo City, Philippines, and maintains a keen understanding of customer service management and safe handling standards.

Experience

  • Shift Manager

    Rethink Staffing/ProctorU · 2023 — 2025
    Oversaw daily operations and ensured adherence to company standards. Effectively resolved escalated customer concerns while maintaining a focus on company values.
  • Floor Manager

    Rethink Staffing/ProctorU · 2019 — 2023
    Fostered a positive workplace through effective communication and feedback. Managed employee schedules to align with peak times, ensuring optimal coverage and workflow.
  • CSR

    Rethink Staffing/ProctorU · 2017 — 2019
    Handled customer inquiries and provided support for product and service information. Responded promptly to calls, ensuring minimal wait times for clients.
  • Service Crew

    Greenwich Robinson Iloilo · 2016 — 2016
    Contributed to customer satisfaction by quickly addressing concerns and questions. Worked as part of a team to enhance service efficiency.
  • Dish Washer/ Counter

    Simply delicious catering · 2011 — 2012
    Maintained cleanliness and hygiene standards by efficiently managing dishwashing and counter duties.

Skills & Expertise

Education

  • College
    John B. Lacson Foundation Maritime University · 2017 — Present
  • Secondary
    Federico Azuero Estipona Memorial High School · 2006 — 2010
  • Elementary
    Jose Z. Mesa SR. Memorial Elementary School · 2001 — 2006

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