Junell B.

Junell C. is an accomplished Assistant Unit Manager and Senior Frontline Support Representative with considerable experience in the customer service industry. With a background in Aircraft Maintenance Technology from the Philippine State College of Aeronautics, Junell has honed his skills in various support roles at companies like XtendOps Philippines, Prulife UK, IQOR, and more. Notably, at XtendOps, he led initiatives to ensure top-tier service delivery. At Prulife UK, he increased team productivity by 20% through effective training and oversight. His tenure at IQOR and Legato Health Technologies saw him implementing strategies that drastically reduced escalated calls by 30% and improved Net Promoter Score. Proficient with CRM systems such as Zendesk and Genesys, Junell excels in issue resolution, customer retention, and data accuracy, consistently enhancing customer satisfaction across multiple channels including chat, email, and phone.