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Junenor A. — Mid-Level Customer Service & Virtual Assistant Specialist from Philippines

Junenor A.

Mid-Level Customer Service & Virtual Assistant Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

June N., a dedicated professional in customer service and virtual assistance, brings over 6 years of extensive experience in guest relations, e-commerce, and logistics. She has demonstrated her expertise across various domains by providing outstanding customer support through multiple channels and efficiently managing orders and product tracking. June has held roles such as Guest Relations and Assistant to Property Manager at Go Bnb Property Management, where she coordinated housekeeping and maintenance, managed guest communication, and ensured seamless check-ins and check-outs, all while expertly updating property listings. Her tenure at SmartAsset included providing technical and account support, assisting in client onboarding, and handling technical troubleshooting. As a Reservation Specialist with Flatworld Solutions, she managed bookings and resolved reservation issues, showcasing her adaptability and strong organizational skills. Her proficiency with several tools like Salesforce CRM further highlights her capability in coordinating logistics and precise data management.

Experience

  • Guest Relations and assistant to Property Manager (Virtual Assistant)

    Go Bnb Property Management/ Genuinemalta · 2024 — 2026
    Facilitated guest communication, managed check-ins and check-outs, coordinated bookings, and oversaw housekeeping and maintenance tasks. Updated property listings and systems while addressing guest concerns efficiently during 14–16 hour work shifts.
  • Customer Success Associate (Virtual Assistant-Project)

    SmartAsset · 2023 — 2024
    Delivered technical support and account management, aided in client onboarding, and conducted troubleshooting. Scheduled support calls through Zoom to ensure quick resolution of issues.
  • Reservation Specialist (CSR)

    Flatworld Solutions Inc · 2019 — 2021
    Managed flight, hotel, and activity bookings while assisting customers through phone, chat, and email channels. Resolved reservation issues in an efficient manner.
  • Administrative Support (Virtual Assistant-Project)

    Renegade Furniture · 2019 — 2019
    Oversaw Salesforce CRM for order tracking, coordinated logistics and deliveries, and generated reports while ensuring accurate data management.
  • Customer Service & Back Office Support (Virtual Assistant)

    CRYLLS INC. / Mills Brands · 2017 — 2019
    Supported back-office functions and customer service operations, maintaining a high level of assistance through various communication channels.

Skills & Expertise

Education

  • Bachelor of Business Administration | Marketing Management
    STRATFORD INTERNATIONAL COLLEGE · — — 2014
  • High School Diploma
    POBLACION POLOMOLOK NATIONAL HIGH SCHOOL · — — 2010

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