Junessa G.

Junessa A. is an accomplished professional with significant experience in both the healthcare and market research sectors. She served as a Medical Biller at Global Healthcare Resources, where she ensured compliance with healthcare regulations such as HIPAA, prepared and submitted insurance claims, and maintained accurate patient records using coding standards like ICD-10, CPT, and HCPCS. Her role involved verifying insurance eligibility and benefits, addressing billing issues with insurance providers and patients, and resolving unpaid or denied claims. Transitioning into market research, Junessa worked as a Market Researcher at Dynata Global, conducting surveys to gather public opinions on political topics, ensuring accurate data entry using CRM systems. Her expertise extends to customer service, evidenced by over three years at Concentrix, where she managed high-volume inquiries, tracked shipments, and utilized tools like Google Workspace and Slack to streamline processes. Fluent in both English and Filipino, Junessa is proficient in Google Workspace, Notion, and advanced AI tools such as ChatGPT, making her a versatile and effective communicator adaptable to different environments and time zones.