Junkaryl A.
Mid-Level Logistics and Client Support Specialist
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Jun Karyl A. is a highly organized Client Support (Logistic Specialist) based in Davao City, Philippines, with experience in customer support, billing operations, and logistics coordination. At UNIS in Davao City, Jun Karyl streamlined client support processes by implementing efficient ticketing and communication systems, coordinated incoming and outgoing shipments, and managed essential logistics documentation such as bills of lading and delivery receipts. Proficient in handling inventory levels, driver dispatch, and appointment scheduling with carriers, Jun Karyl ensured supply chain efficiency and timely delivery. Previously, as a Customer Service Representative at IQor, Jun Karyl resolved customer complaints, processed billing with accuracy, and maintained excellent client relationships in the business process outsourcing industry. Jun Karyl holds a Bachelor of Secondary Education (Mathematics) from Agusan del Sur State University and is a Licensed Professional Teacher.
Experience
Client Support (Logistic Specialist)
UNIS, Davao City · 2023 — 2023Implemented efficient ticketing and communication systems to enhance client support processes. Provided status updates to customers regarding their tracked packages and coordinated incoming and outgoing shipments to adhere to schedules. Managed package transfers, including bills of lading and delivery receipts, while addressing customer integration processes and issues. Coordinated driver dispatch to meet daily delivery targets and fostered strong relationships with carriers to secure appointments and optimize delivery times. Responded promptly to inquiries, ensuring timely and accurate communication. Monitored inventory levels to confirm stock availability for orders and tracked shipment progress for timely deliveries.Customer Service Representative
IQor, Davao City, Province Of Davao Del Sur, Philippines · 2023 — 2023Addressed customer complaints with empathy, which contributed to loyalty and repeat business. Handled high-stress situations while maintaining professionalism during disputes or conflicts. Improved customer satisfaction by quickly resolving concerns and providing accurate information.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in MathematicsAgusan del Sur State University
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