Justine R.

Not specified

• Clinical Services Support Staff

  Microsourcing - WorkForceQA LLC · 2024 — 2025
  Provide administrative support to users of WFQA web-based solutions and assist healthcare professionals utilizing compliance monitoring solutions. Make outbound calls to follow up on test results, monitor patient appointments, and perform routine administrative tasks. Review and confirm upcoming patient appointments for accuracy and timeliness, send reminders through various communication channels, and maintain confidential patient records in compliance with data privacy regulations.

• Patient Care Coordinator

  Health Readiness Resources · 2025 — Present
  Oversee patient care coordination, ensuring effective communication regarding appointments, cancellations, and rescheduling. Maintain accurate and confidential patient records in compliance with health regulations.

• Customer Service Representative

  Alorica Philippines Inc. · 2023 — 2024
  Handle real-time inbound and outbound support. Assist customers with billing-related concerns, technical and network issues, and order processing. Conduct troubleshooting of technical problems and provide transaction processing support. Adapt to new developments and updates, upsell plans and services, and escalate customer complaints to management as needed.

• Customer Service Professional

  Concentrix, UP Ayala Technohub · 2021 — 2022
  Assist customers with billing issues, including payment processing, errors, and status inquiries. Trained to manage eligibility, benefits, claims, plan enrollment, and billing matters. Review eligible prescriptions and dosage, issue plan documents like booklets and billing statements, and review denied claims. Help customers navigate the insurance company's online platforms and locate their providers.

• BSBA - Major in Financial Management

  University of Rizal System · 2020 — 2024
• Accountancy Business Management Strand

  AMA Computer College Fairview · 2017 — 2019