Justine S.
Mid-Level Customer Support Supervisor
Open to offersNew to PlatformPortfolios
About
Justine S. is an accomplished customer support and sales professional with over five years of experience across diverse sectors, including contact centers, healthcare insurance, telecommunications, and airline reservations. Throughout her career, she has honed her skills in both inbound and outbound call handling, order processing, appointment setting, and efficient issue resolution. Her expertise extends to management roles, where she spent more than two years as a supervisor in healthcare insurance, overseeing teams and ensuring compliance with policies such as HIPAA. Justine's technical proficiency includes using CRM systems, Microsoft Office, and platforms like Google Workspace, enhancing her efficiency in remote and on-site roles. As a customer service representative at Concentrix, she demonstrated adaptability and problem-solving by managing high-volume calls and assisting with reservation adjustments, showcasing her capabilities in customer-focused environments. Justine is now seeking to leverage her extensive skill set in remote positions related to virtual assistance, customer support, sales support, and lead generation.
Why hire me
You should hire me because I’m reliable, organized, and proactive. I learn quickly, take ownership of my work, and make sure tasks are completed accurately and on time. I’m confident I can be a dependable support to your business.
Experience
Customer Service Representative
United Airlines Reservations Desk | Concentrix · 2026 — 2026Provided assistance to customers regarding reservations, itinerary modifications, and flight availability. Addressed travel concerns and navigated schedule disruptions by researching alternative flights. Managed high call volumes while ensuring accuracy and professionalism, and recorded customer interactions within internal systems.Supervisor / Team Lead
Healthcare Insurance Account | Sagility · 2022 — 2025Managed and supported a team focused on U.S. healthcare insurance inquiries. Offered coaching to agents on customer service practices and compliance with processes. Evaluated team performance, delivered feedback, and formulated action plans while addressing escalated issues in accordance with HIPAA regulations.Customer Service Representative
Healthcare Insurance Account | HGS (Sagility) · 2020 — 2022Served U.S. healthcare insurance members and providers by assisting with claims, authorizations, billing, eligibility, benefits, and provider inquiries. Conducted account research, recorded customer interactions, and resolved various customer issues.Customer Service Representative
Telco | Sequential Technology International · 2019 — 2020Managed over 50 customer calls daily in a fast-paced contact center. Addressed product, account, and service inquiries, processed orders according to customer requirements, and executed automated outbound calls to potential buyers. Resolved concerns and documented interactions while providing suitable solutions.
Skills & Expertise
Education
- VocationalSoftnet Information Technology Center · 2014 — 2017
- Secondary EducationLlamas Memorial Institute · 2008 — 2012
- Elementary EducationAntonio G. Llamas Elementary School · 2002 — 2008
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