Justinne I.

Justinne I. is a seasoned customer service professional with approximately three years of experience in delivering technical support, fraud prevention, and partner integration assistance. In her role as an Associate Customer Experience Specialist at First Advantage, she expertly scheduled and coordinated pre-employment medical appointments using Salesforce and CRM tools, effectively managing logistics to meet KPI targets. At Teleperformance, Justinne excelled as a Customer Service Representative, providing technical onboarding and integration support to enhance partner visibility and transaction efficiency. During her tenure at Concentrix as a Fraud Analyst, she was instrumental in detecting and preventing fraudulent activities, safeguarding customer accounts. Her expertise extends to documenting cases and producing knowledge-base content using Zendesk and Microsoft Office, contributing to a decrease in repeat incidents. As a Customer Experience Executive at PROBECX, she tailored payment arrangements, thereby supporting customer retention and timely recoveries. Her consistent focus on improving satisfaction and efficiency has proven invaluable across these roles.