Juvenile L.
Mid-Level Customer Service Team Lead
Open to offersNew to PlatformAbout
Juvenile L., based in Ticad, Bantayan, Cebu, Philippines, is an accomplished sales and customer service professional with extensive experience in call center operations and outbound sales. He has effectively led a 16-person customer service team, honing his expertise in customer relationship management, sales, and objection handling. At MPOWER Energy, Juvenile excelled as a Sales Representative by conducting outbound calls, presenting energy products, and addressing customer objections. Earlier roles include serving as an Outreach Associate at Salaria Group LLC and providing chat/email support for Ecomwarrior Academy, a U.S.-based e-commerce consulting company. Juvenile's background is further supported by his strong skills in team leadership and virtual assistance, having worked as a Virtual Assistant with a U.S.-based real estate professional. His educational journey includes study towards a Bachelor of Science in Political Science from the University of Cebu, complemented by technical proficiency in Microsoft Office and remote work tools.
Experience
Sales Representative
MPOWER Energy · 2025 — 2026Executed outbound calls to potential customers, presenting energy-related products and services. Established rapport by effectively questioning and actively listening to customers' needs. Handled customer objections with suitable sales approaches and maintained clear communication throughout interactions.Outreach Associate
Salaria Group LLC · 2023 — 2024Conducted outreach efforts to engage prospective clients and business contacts. Maintained positive interactions by communicating professionally and supported lead generation and follow-up activities using relationship-building skills.Chat/Email Support
Ecomwarrior Academy — U.S.-Based E-commerce Consulting Company · 2023 — 2023Delivered customer support through chat and email, responding to inquiries while ensuring a professional and positive experience. Effectively managed written communications, addressing concerns accurately.Appointment Setter
Ecomwarrior Academy — U.S.-Based E-commerce Consulting Company · 2023 — 2023Engaged in outreach to identify potential leads and skillfully communicated with prospects. Scheduled appointments and facilitated the progression of qualified leads through the initial sales process, ensuring accurate follow-up.Virtual Assistant / Real Estate Support
null · 2021 — 2022Provided virtual administrative support to a real estate professional in the U.S. Assisted with daily tasks and customer communications while maintaining a professional demeanor.Customer Service Representative
U.S.-Based Non-Government Organization · 2020 — 2021Delivered customer service through remote communication channels, addressing inquiries and concerns professionally while ensuring effective communication.Customer Service Representative / Amazon Seller Support
TELEPERFORMANCE — IT Park, Cebu City · 2016 — 2018Supported Amazon sellers by addressing account-related inquiries and issues. Ensured clear communication and identified solutions while providing professional service.Customer Service Team Lead / Supervisor
SupportSave (FUSION) — Robinsons Cybergate, Fuente Osmeña, Cebu City · 2015 — 2016Supervised a team of 16 customer service representatives, providing coaching to enhance performance and quality. Oversaw team activities and ensured adherence to established service standards.Sales Representative
SupportSave (FUSION) — Robinsons Cybergate, Fuente Osmeña, Cebu City · 2014 — 2015Conducted sales calls to communicate product and service information to prospective customers, addressing questions and objections professionally while focusing on maintaining quality interactions.
Skills & Expertise
Education
- Bachelor of Science in Political ScienceUniversity of Cebu · 2011 — 2019
- Secondary EducationBantayan National High School · 2010 — 2011
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