JV R.

JV R. is an experienced Customer Service Representative with a focus on telecommunication and retail domains. During her tenure at iQor Iloilo, she managed complex customer service tasks for T-Mobile, handling billing, sales, and collections, as well as providing basic technical support. She excelled in multichannel support, mastering voice, chat, and email communications. Her attention to customer needs and consultative selling expertise allowed her to recommend suitable plans and services effectively. In addition to direct customer interactions, JV R. has held mentorship roles, guiding new hires through T-Mobile systems and ensuring their smooth transition from training to live support. She has a strong proficiency in Microsoft Office and Google Workspace, leveraging these tools to resolve customer concerns and streamline operations. Her ability to identify knowledge gaps and drive team productivity highlights her effectiveness in administrative and operations support within the customer service sector.