Kadambari C.

Kadambari C. is a seasoned Tech Support Specialist with 11 years of experience in high-volume BPO environments. She excels in incident management, technical troubleshooting, and system maintenance, with a strong proficiency in using ticketing tools like ServiceNow for efficient resolutions and root cause analysis. At Concentrix and Infosys, she effectively managed teams, handling inbound voice processes and serving as the primary contact for support relating to owned solutions and products. Her tenure at Vodafone and Concentrix Technology showcased her ability to support international clients with complex laptop and desktop issues, including preparing hardware parts for repair. With a background in the Telecom and Insurance sectors, she has consistently improved customer satisfaction through effective communication and solutions tailored to client needs. Her educational foundation includes a BSc in Computer Science from Pune University, further strengthening her technical expertise.