Kaela M.
Junior Healthcare Administrative Assistant
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About
Kaela M. is a skilled Virtual Assistant and Administrative Support Specialist based in Milwaukee, WI, with substantial experience in healthcare administration. Currently serving as an Office Operating Assistant at Ascension, she expertly manages patient appointments, coordinates referrals, and maintains electronic health records (EHR) in compliance with HIPAA regulations. Her proficiency in managing a high volume of calls and providing excellent customer service enhances patient experiences. Previously, Kaela held administrative roles including Administrative Assistant at The Guest House of Milwaukee and Easy Life Living Facility, where she was instrumental in managing front desk operations and ensuring organized communication with residents. Her educational background includes a Bachelor's degree in Entertainment Management from the University of Southern Mississippi and an Associate's degree in Childcare Education from Hinds Community College. With certifications in CRP, Child Development, and Business Communications, Kaela is adept in using tools like Microsoft Office and Google Workspace, making her a versatile asset in any administrative setting.
Experience
Office Operating Assistant
Ascension · 2025 — PresentScheduled patient appointments and coordinated related requests in a fast-paced healthcare environment. Managed a high volume of incoming and outgoing calls while delivering professional, patient-focused customer service. Verified patient insurance details and updated demographic information as required. Reviewed referral requests to support the routing of patients and referral data to the correct department or specialty clinic. Maintained accurate patient records within the electronic health record (EHR) system, adhering to HIPAA and confidentiality regulations. Directed incoming calls and messages according to patient needs and triaged calls by collecting necessary information for follow-up with clinical staff. Provided various administrative and clerical support, including records management and assistance with billing tasks.Administrative Assistant of Residential Services
The Guest House of Milwaukee · 2023 — 2025Facilitated a safe and supportive environment while assisting with intake and orientation processes. Supported crisis intervention efforts and monitored the well-being of residents. Managed documentation and effectively responded to inquiries while adhering to organizational policies.Administrative Assistant
Easy Life Living Facility · 2023 — 2025Oversaw front desk operations, including the preparation of schedules, menus, and activities for residents. Coordinated doctor appointments and transportation, ensuring resident files were organized and up-to-date. Handled document preparation and communication, procured office supplies, and managed mail and deliveries while maintaining confidentiality with residents and families.Lead Toddler Teacher
Cady’s Kids Childcare · 2019 — 2023Provided care for children aged 6 weeks to 4 years while maintaining necessary intake forms and lesson plans. Participated in meetings, trainings, and workshops to enhance teaching abilities.Overnight Desk Assistant
University of Southern Mississippi Residence Life · 2017 — 2018Managed the check-in process for students in residence halls and monitored visitor procedures. Attended mandatory meetings and training sessions.
Skills & Expertise
Education
- Bachelor's in Entertainment ManagementUniversity of Southern Mississippi · 2016 — 2018
- Associate's degree in Childcare EducationHinds Community College · 2014 — 2016
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