2 viewsTalent
Kamille M. — Mid-Level Customer Support Specialist from Philippines

Kamille M.

Mid-Level Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Kamille M. is a seasoned customer support professional with over six years of experience in FinTech, e-commerce, banking, and telecommunications. Known for providing warm, patient communication, she excels in de-escalation and maintains high customer satisfaction scores in remote environments. Currently a Cross-Functional Support Specialist at TabTrade Ltd., Kamille delivers omnichannel support for account queries and complex escalations. Her previous roles include Onboarding Specialist at OfferMarket, where she guided clients through the real estate lending process, and Executive Office Specialist IV at JPMorgan Chase, resolving sensitive executive inquiries. Kamille's skills cover order management, technical troubleshooting, and financial services, underscoring her ability to manage remote operations effectively. She also holds a Bachelor of Computer Engineering from ICCT Colleges.

Experience

  • Cross-Functional Support Specialist

    TabTrade Ltd. · 2026 — Present
    Provided omnichannel customer support for account inquiries, identity verification, trading problems, and complex escalations across various channels.
  • Onboarding Specialist

    OfferMarket · 2025 — 2026
    Served as the primary point of contact for new clients during the real estate lending onboarding process, ensuring a smooth and confidence-building experience while fostering lasting relationships.
  • Executive Office Specialist IV

    JPMorgan Chase · 2024 — 2025
    Handled high-stakes escalations directed to the CEO and executive leadership, addressing sensitive complaints with urgency, empathy, and compliance with regulations.
  • Fraud Specialist II

    JPMorgan Chase · 2022 — 2024
    Managed inbound fraud claims related to disputed and unauthorized transactions, overseeing the process from case intake and investigation to communication of status and resolution.
  • Technical Support Engineer

    Century Link · 2020 — 2022
    Delivered phone-based technical support to residential customers, remotely diagnosing and resolving issues related to home phone and both fiber and copper internet services.
  • Customer Service Representative

    Amazon · 2019 — 2019
    Managed high-volume inbound support for US retail customers, assisting with order tracking, shipping concerns, refunds, product comparisons, and replacement requests while maintaining strong CSAT scores.

Skills & Expertise

Education

  • Bachelor of Computer Engineering
    ICCT Colleges · 2019 — 2022

Interested in this professional?

Sign in as an employer to save this profile or invite Kamille M. to a job.

Sign in as an employer