Kamran R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Kamran R. is an experienced Customer Service Representative and business sales executive with a background spanning the food service, financial services, technology, healthcare, and SEO industries in both the USA and Pakistan. At Rizzo’s Roast Beef & Pizza in the USA and FutureNow Technologies handling Canadian pizza chain clients, Kamran managed inbound complaints, problem resolution, and recordkeeping with Google Sheets. His tenure at All Services Financial involved providing live chat support and appointment setting for US clients, while at Sandhu Enterprises and Mosaic Solutions he enhanced customer retention and operational efficiency using consultative sales and chat support. In the technology sector, including roles at Smart Technologies, Annzo Corporation, and Chughtais Lahore Lab, his responsibilities encompassed outbound SEO sales campaigns, spreadsheet reporting with Microsoft Excel, computer operations, and technical troubleshooting. Kamran’s broad experience demonstrates reliable execution of customer-focused processes and technical administration in high-volume environments.
Experience
Customer Service Representative
Rizzo’s Roast Beef & Pizza · 2024 — 2025Managed inbound customer complaints while providing solutions promptly. Assisted customers courteously, followed service protocols, and escalated significant issues to supervisors. Worked efficiently in a fast-paced environment, maintaining enthusiasm and energy.Live Chat Representative
All Services Financial · 2021 — 2024Handled multiple chats for US-based clients, providing customer support and updating company records accordingly. Scheduled appointments based on customer needs and engaged in team-building activities to foster better working relationships.Customer Relation Officer
Sandhu Enterprises · 2018 — 2020Maintained ongoing customer relations to optimize retention. Employed effective selling techniques to present appropriate solutions, responded to customer inquiries, and prioritized service to enhance customer satisfaction.Chat Support
Mosaic Solutions · 2016 — 2018Engaged with customers via chat to assess their needs and recommend suitable products or services. Documented customer interactions accurately in the system and promoted best practices to boost team productivity.Customer Service Representative
Smart Technologies · 2015 — 2016Provided friendly and efficient service to customers, addressing challenging situations effectively. Contributed to continuous improvement initiatives and generated reports through Microsoft Excel.Customer Service Representative
FutureNow Technologies · 2013 — 2014Addressed inbound complaints for Pizza Pizza and Pizza73 in Canada. Listened attentively to customer concerns and resolved issues while adhering to relevant standards and policies.Business Sales Executive
Annzo Corporation · 2008 — 2012Participated in an outbound campaign focused on SEO for websites in the USA and Canada. Conducted training for new agents, supported their development, and maintained accurate records in the customer database.Computer Operator
Chughtais Lahore Lab · 2007 — 2008Typed and printed lab reports while ensuring accurate monitoring and timely delivery of patient reports. Provided troubleshooting support for system issues and assisted users with technical challenges.
Skills & Expertise
Education
- Matriculation ScienceCrescent Kids Campus · 2005 — Present
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