kara J.
Junior E-Commerce Customer Support Specialist
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About
Kara Jane S. is a proficient professional with significant experience in customer service, technical support, and sales assistance across various sectors. As a Customer Service Representative at Omnie Integrated Services Inc., she provided comprehensive support within the e-commerce industry, including managing order inquiries and maintaining customer satisfaction. Her technical acumen was further developed during her tenure as an L1 Technical Support at ViewQwest SG, where she handled network monitoring using tools like Zabbix and Jira, and ensured seamless service operations. Additionally, at Audioec Inc., she served as a Sales Assistant to the Vice President of Retail Sales, managing sales and inventory tasks, showcasing her capabilities in the B2B manufacturing domain. Kara's versatility extends to her role as an Order Fulfillment Specialist at Ishka Anahata Global Pty Ltd, where she coordinated e-commerce operations, from order placement to logistics. Her skillset is complemented by her proficiency in tools such as Shopify, Asana, and Slack, proving her ability to thrive in dynamic and tech-driven environments.
Experience
Customer Service Representative
Omnie Integrated Services Inc. Client: Warmies USA · 2025 — 2026Delivered timely, accurate, and empathetic customer support through email and chat, assisting with order placements, returns, cancellations, replacements, exchanges, and refund inquiries while maintaining detailed records of customer interactions.L1 Technical Support
ViewQwest SG · 2025 — 2025Served as the initial point of contact for monitoring alerts and incident tickets, focusing on real-time network monitoring, ticket acknowledgment, and customer notification, using the Jira Ticketing System and monitoring tools.Sales Assistant of the Vice President of Retail Sales
Audioec Inc. · 2024 — 2025Conducted sales and administrative tasks through communication with buyers via email, filling vendor forms, maintaining product catalogs in Google Sheets, and uploading products to Shopify.Order Fulfillment Specialist/Back Office Support/Customer Support
Ishka Anahata Global Pty Ltd (AG) · 2019 — 2024Handled order information, coordinated with suppliers to find products, updated customer service representatives on parcel status, and processed refunds and returns through Shopify.Team Leader Cashier Inventory Officer
MIROF Resources, INC. /Deployed at Sun Cellular shop · 2017 — 2018Managed cash payments for various transactions, processed payments for new postpaid plan acquisitions, updated collection reports, and monitored inventory levels while performing routine clerical duties.Customer Service Representative
Teleperformance Philippines · 2016 — 2017Provided exceptional customer service by assisting clients with itinerary concerns, rebooking tasks, and guiding them on flight booking processes while addressing issues with efficiency.Macy’s Omnichannel Retail Fulfillment Associate
Concentrix Convergys Davao · 2015 — 2015Executed fulfillment orders which included picking, packing, and shipping merchandise while ensuring compliance with policies and deadlines for in-store pickup orders.Service Crew
Southern Bee Foods Corporation · 2012 — 2012Greeted customers, took and processed orders, handled cash payments, and prepared food items while maintaining cleanliness at the service station.
Skills & Expertise
Education
- Bachelor of Arts major in EnglishSan Pedro College · 2011 — 2015
- High SchoolBrokenshire College of Toril · 2007 — 2011
- ElementaryBrokenshire College of Toril · 2001 — 2007
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