Karen M.

Karen V. is a bilingual professional based in Bogotá, Colombia, with a robust background in customer service and a specialization in remote training and virtual recruitment. With over five years in the industry, she has excelled as a Bilingual Trainer at Teleperformance Colombia S.A.S., leading onboarding sessions and crafting interactive training materials. She is adept at using tools like Microsoft Excel, CRM platforms, Zoom, and Microsoft Teams to enhance operational efficiency and training outcomes. Her previous work as a Bilingual Customer Service Representative involved high-quality support for North American clients and mentoring new agents. Currently working with Franchises First – Pizza Hut, she manages remote customer orders and inquiries, ensuring exceptional service standards. Her academic credentials include a Bachelor's degree in Business and International Relations from Universidad de La Salle and certifications in Microsoft Office Suite. Fluent in English and Spanish, Karen is committed to delivering results in diverse, fast-paced environments.