Karen R.
Junior Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Karen Rose W. is a detail-oriented professional with a Bachelor of Science in Nursing from the University of Santo Tomas and hands-on experience in both the customer service and real estate industries. Serving as a Real Estate Agent at Asia Plus Corp, she marketed properties online, conducted open houses, negotiated deals, and handled legal documentation. At Concentrix, she worked as a Technical Advisor 1 / Customer Support Representative, providing chat support and email support by promptly assisting customer inquiries and resolving concerns through non-voice channels. Karen Rose W. also utilizes basic graphic editing (Canva), email and inbox management, as well as basic copywriting and proofreading to support business operations, focusing on calendar management and content coordination for client satisfaction.
Experience
Technical Advisor 1 / Customer Support Representative (Non-Voice)
Concentrix · 2024 — 2025Provided real-time chat support to customers, assisting them with inquiries and resolving issues efficiently. Managed multiple chat sessions simultaneously while ensuring accuracy and professionalism. Responded to customer questions and complaints through email, creating clear and personalized written communications based on guidelines.Real Estate Agent
Asia Plus Corp · 2022 — 2024Promoted and marketed properties through various online listings, advertisements, and networking strategies. Conducted open houses and property showings. Negotiated favorable terms with potential buyers or renters and assisted in preparing legal documents and sales contracts.
Skills & Expertise
Education
- Bachelor Of Science Major in NursingUniversity Of Santo Tomas · 2019 — 2023
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