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Karim A. — Mid-Level Restaurant Operations Manager from Lebanon

Karim A.

Mid-Level Restaurant Operations Manager

Lebanon Less than 1 year
Open to offersNew to Platform
Languages
EnglishArabic
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About

Karim A. is a seasoned professional in hospitality management, with extensive experience in Operations and Human Resources within the high-end restaurant industry. With a Certificate of Higher Education in Agriculture from the Agriculture Institute in Beirut, Lebanon, Karim started his career as a Head Waiter at CLAP Beirut and developed managerial skills working as a Manager at SDT Panini House. He later took on the role of Supervisor at CLAP Riyadh, where he excelled in developing Standard Operating Procedures, managing inventories through spreadsheet creation, and enhancing customer experiences by handling complaints efficiently. As an Assistant Restaurant Manager at TOKYO in Riyadh, Karim implements comprehensive onboarding programs and ensures seamless front-of-the-house and back-of-the-house operations. He is proficient in Microsoft Office, including Excel, Word, and PowerPoint, and his language proficiency in Arabic and English enhances his capability to train and manage diverse teams effectively.

Experience

  • Supervisor

    CLAP · 2021 — 2023
    Played a crucial role in the openings of three Clap locations. Managed inventories by preparing monthly spreadsheets and delegating tasks to staff. Created and enforced Standard Operating Procedures. Enhanced customer base by ensuring quality service and addressing complaints. Analyzed operational challenges and provided solutions to management.
  • Assistant Restaurant Manager

    TOKYO · 2023 — Present
    Developed onboarding programs for new staff, facilitating their integration into restaurant operations. Built strong relationships with customers by resolving issues and ensuring a pleasant dining experience. Coordinated with front-of-house and back-of-house teams to ensure smooth operations. Monitored inventory levels to control expenses and reduce waste. Oversaw staff scheduling while adhering to labor regulations and policies. Provided continued coaching and feedback to staff to uphold performance standards.
  • Manager

    SDT Panini House · 2017 — 2019
    Created a comprehensive Training Manual that included company values, rules, and regulations. Developed protocols for Standard Operating Procedures and general training. Conducted SWOT analyses and market surveys. Established social media guidelines and developed spreadsheets for all protocols.
  • Head Waiter

    CLAP Beirut
    Improved staff performance through strategic training initiatives. Recruited and trained dedicated employees, forming effective teams. Exceeded productivity requirements by tracking and enhancing individual and team performance. Managed staffing schedules for numerous employees to maintain operational efficiency within budget. Contributed to the successful opening of Clap in Beirut. Adopted a customer service-oriented approach to boost satisfaction. Analyzed customer histories to suggest relevant products and services.

Skills & Expertise

Education

  • Certificate of Higher Education - AGRICULTURE
    Agriculture Institute · 2011 — 2015

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