Karl N.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Karl N. is a detail-oriented professional with experience in customer service, technical support, and public administration. He has supported international clients in the travel and sales sectors for US-based BPOs such as Sutherland Global Philippines and VXI Global Holdings, delivering high-quality assistance and consistently achieving customer satisfaction targets. In the fitness software industry, Karl resolved technical and account issues for Glofox & ABC Fitness, providing support via chat, email, and phone. His public sector experience includes serving as Barangay Treasurer and participating in welfare and administrative initiatives at the municipal level, overseeing financial compliance and transparent disbursement of funds. Karl is proficient with CRM and ticketing systems, Microsoft Office, Google Workspace, and live support platforms, and has managed documentation and reporting responsibilities within community agencies.
Experience
Customer Care Representative / Technical Support
Glofox & ABC Fitness �� 2025 — 2026Delivered technical and customer support for gym management software users, resolving billing concerns and software issues through email, chat, and phone. Maintained accurate documentation and escalated complex issues as required.Account Associate, Travel and Sales Support (Customer Service Representative)
Sutherland Global Philippines ‒ Davao City (US-Based BPO) · 2025 — 2025Provided travel-related assistance and sales services to international clients, demonstrating strong communication and multitasking abilities in a high-pressure environment while contributing to team performance.Barangay Treasurer ‒ Budget / Finance Head
Barangay Sta. Maria, Trento, Agusan del Sur (BLGU ‒ Sta. Maria TADS) · 2023 — 2024Managed financial records and budget reports, ensuring clear fund disbursement while overseeing financial compliance. Supported local development initiatives and strengthened community trust through organized fiscal management.Account Associate, Technical and Sales Support (Customer Service Representative)
VXI Global Holdings BV ‒ Davao Felcris Centrale (US-Based BPO) · 2022 — 2023Delivered technical and sales support to US-based customers, addressing complex account concerns with professionalism while achieving targets for customer satisfaction and first-call resolution.Government Internship Program (GIP)
Municipal Social Welfare and Development Office (MSWDO) ‒ LGU-Trento · 2021 — 2022Assisted with community support services and administrative tasks for local welfare programs, managing documentation and preparing reports while providing frontline service in accordance with local government policies.
Skills & Expertise
Education
- Bachelor of Arts in Literature and Cultural StudiesUniversity of Southeastern Philippines ‒ Obrero Campus, Davao City · 2021 — 2023
- Science, Technology, Engineering, and Mathematics (STEM)Father Saturnino Urios College of Trento, Inc. · 2020 — 2021
- Junior High SchoolSta. Maria National High School · 2018 — 2019
- Primary SchoolSta. Maria Central Elementary School · 2015 — 2016
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