Karla I.
Senior Trainer
Open to offersNew to PlatformAbout
Kaila I. is an adept Lead Trainer and Virtual Assistant based in San Pedro Laguna, Philippines, with over five years of experience in training, operations, and customer service across multiple industries. She has effectively supported businesses by aligning people, processes, and tools for seamless operations. In her role as a Lead Trainer from September 2023 to August 2025, she led comprehensive training programs, modernized training materials, and facilitated client meetings. Her previous experience as a Virtual Assistant involved managing proposals, invoices, scheduling, and social media tasks while maintaining robust client relations. She excels in utilizing modern tools like Trello, Google Workspace, QuickBooks, and Canva to optimize task management and communication. Kaila's commitment to process optimization and team leadership is underscored by her proficiency in training facilitation and onboarding, making her an invaluable asset to any enterprise. Her academic background includes a Bachelor of Science in Business Administration with a focus on Entrepreneurship from Pamantasan Lungsod ng Pasig.
Experience
Verification Specialist
Company not specified · 2025 — 2025Processed background checks for education verification and reviewed applicant information for authentication. Reached out to schools and universities while collaborating with a distributed team across multiple time zones. Managed email communications and scheduled follow-ups.Lead Trainer
Company not specified · 2023 — 2025Led comprehensive training programs for newly hired virtual assistants while coaching both trainers and trainees to enhance performance and confidence. Updated and modernized training materials for improved clarity and efficiency, facilitated client meetings, and ensured alignment during onboarding.Trainer
Company not specified · 2023 — 2023Conducted training sessions and hands-on tool walkthroughs for virtual assistants. Guided VAs through onboarding and daily workflows while overseeing performance coaching and monitoring development. Created and refreshed learning materials and provided progress updates to the Operations Manager and CEO.Virtual Assistant
Company not specified · 2020 — 2023Supported daily operations, including scheduling and administrative tasks. Managed client communication, updates, and phone calls, as well as proposals, contracts, invoices, and payments. Coordinated schedules, streamlined job assignments, and handled bookkeeping and administrative support.Secretary
Company not specified · 2007 — 2007Provided support to a pharmaceutical marketing manager by managing scheduling, travel arrangements, communication, meeting preparation, and report management.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in EntrepreneurshipPamantasan Lungsod ng Pasig · 2003 — 2007
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