Karyle H.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Karyle H., based in Davao City, Philippines, is a dedicated professional in Customer Support and Account Management. With a solid foundation as an Account Executive at SpoiledChild and Customer Care Associate at FullBeauty Brands, Karyle adeptly managed 60-70 daily email inquiries, addressing subscription products, account concerns, and customer support requests. She excels in processing customer requests, account updates, and administrative tasks while ensuring the accuracy of customer records. As a Support Specialist at FableticsOS, she handled over 1,000 customer inquiries weekly, achieving a 40% save rate in retention calls through effective negotiation and issue resolution strategies. Karyle's adept skills in billing and subscription support, alongside her experience in coordinating with cross-functional teams, contributed to a significant reduction in overall call traffic. A graduate of the University of Mindanao with a Bachelor of Science in Psychology, she is proficient in tools like Zendesk, Zoho CRM, and Gmail. Karyle's professionalism and competence are evident in her ability to maintain exceptional service standards in high-volume environments.
Experience
Account Executive
SpoiledChildManaged 60-70 daily email inquiries related to subscription products, account concerns, and customer support requests, delivering timely responses. Processed customer requests, updated accounts, handled exchanges, and performed administrative tasks while ensuring customer records were accurate. Addressed customer issues through email with clear updates and appropriate follow-ups on account and subscription matters. Maintained accuracy in customer records and account information while meeting productivity and quality targets. Supported over 100 customers each day with their orders, account concerns, and product-related inquiries, ensuring a professional level of service. Prioritized various customer requests based on urgency to guarantee prompt resolution.Support Specialist
FableticsOSAddressed more than 1,000 customer inquiries weekly concerning billing, subscriptions, account issues, and service problems while keeping customer and account information accurate. Engaged in retention calls, achieving a 40% save rate through effective negotiation and problem-solving strategies. Managed cancellation requests by identifying client concerns, addressing objections, and utilizing suitable retention policies. Collaborated with cross-functional teams to address customer and account issues, ensuring appropriate follow-up until resolution. Contributed to a reduction in overall call traffic by 10-15% through efficient issue resolution and proper escalation of complex cases.
Skills & Expertise
Education
- Bachelor of Science in PsychologyUniversity of Mindanao
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