Kate J.
Junior Customer Service Representative
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About
Kate J. is a dedicated Virtual Assistant with extensive experience in customer service roles, effectively handling technical and aftersales support. Her professional journey includes positions at renowned firms such as Hongkong BPO 24/7, Concentrix, and Teleperformance. At Hongkong BPO 24/7, she excelled in resolving customer queries related to security cameras, showcasing her strong technical skills and step-by-step problem-solving abilities. During her tenure at Concentrix, she adeptly managed aftersales issues, while at Teleperformance, she honed her ability to actively listen and meet customer needs, further developing her outstanding communication skills. Educated at Halapitan National High School, she possesses high-volume management and navigation skills, making her a reliable asset in high-pressure environments.
Experience
Tech Support
Hongkong BPO 24/7 · 2025 — 2026Resolved customer queries and issues by effectively communicating and providing step-by-step solutions. Assisted customers with technical problems related to their security cameras.Aftersales support | CSR
Concentrix, SM CDO Uptown · 2024 — 2025Addressed customer concerns and managed aftersales issues.CSR|TSR
Teleperformance, Ayala Centrio CDO · 2023 — 2024Engaged in active listening to comprehend customer requests and concerns. Provided step-by-step solutions to resolve customer queries and problems, delivering excellent service.
Skills & Expertise
Education
- High School DiplomaHalapitan National High School · 2020 — 2021
- Junior High School DiplomaHalapitan National High School · 2015 — 2019
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