Katherine M.

Katherine M. is a seasoned Front Desk Admin and Customer Support professional with over six years of experience in the healthcare, insurance, and sales sectors. She excels in handling complex customer inquiries across multiple channels, providing clear and empathetic communication, and consistently achieving strong service metrics. At New U Therapy Center and Family Services, Katherine verified insurance eligibility and coordinated patient and provider schedules, ensuring smooth daily operations. Her expertise extends to Claims Processing & Prior Authorization, Multi-Channel Customer Support, and Patient & Insurance Eligibility Verification. During her tenure at IQOR and Concentrix, she processes customer orders and claims with precision, maintaining accurate records and facilitating timely resolutions. Katherine's skills in de-escalation & complaint resolution highlight her ability to effectively manage customer relationships, making her a valued asset in achieving high customer satisfaction and operational efficiency.