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Katherine R. — Mid-Level Credit and Collections Manager from Philippines

Katherine R.

Mid-Level Credit and Collections Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Katherine D. has a robust career in accounts receivable and collections management, leading teams to optimize Order-to-Cash processes at major firms such as Infosys BPM and IBM Business Services Inc. As an Assistant Manager at Infosys BPM, she focuses on managing credit and collections, crafting payment plans, and performing detailed credit assessments. Her role involves close collaboration with operations and sales to mitigate risks of client insolvency and devising strategic plans based on performance analysis. Previously, as a Team Lead at IBM Business Services Inc., Katherine honed her leadership in a similar domain, continually delivering results by aligning team efforts with business objectives. At Accenture, her role as a Collections Specialist cultivated her abilities in maintaining client relationships and ensuring compliance with legal and company policies. Her technical prowess includes proficiency in SAP BYD, Citrix, and various collections databases, complemented by her foundational knowledge in credit and collections, positioning her as a vital asset across her professional engagements.

Experience

  • Assistant Manager

    Infosys BPM · 2018 — Present
    Oversee the primary aspects of Order-to-Cash, focusing on credit and collections. Engage with clients to propose payment plans, address delinquencies, and facilitate payments. Evaluate customer credit histories and payment capabilities to manage account services effectively. Coordinate with operations and sales regarding accounts at risk of dissolution or insolvency. Generate reports to analyze performance trends and implement individual and team strategies to achieve period-end objectives.

  • Team Lead/Collections

    IBM BUSINESS SERVICES INC · 2010 — 2018
    Direct the essential functions of Order-to-Cash with an emphasis on credit and collections. Communicate with clients to arrange payment plans, settle delinquencies, and ensure payment collection. Analyze customer payment histories and capacities to determine service restrictions on accounts. Work alongside operations and sales teams to highlight accounts that may face dissolution or insolvency. Produce analytical reports to monitor performance and inform strategic planning for the collections team.

  • Collections Specialist/Commercial Team

    ACCENTURE · 2007 — 2010
    Examine requests for account modifications, including reconnections and tenancy changes. Contact customers daily regarding overdue payments. Provide support for various business lines by utilizing multiple mainframe and web applications. Establish and nurture customer relationships, delivering high levels of service. Exercise strong problem-solving abilities to promptly identify and resolve issues while ensuring compliance with internal policies and legal standards.

  • Vendor Collector

    OSRP subsidiary of PCMALL INC. · 2007 — 2007
    Evaluate requests for account modifications, such as late fee waivers and due date adjustments, while coordinating efforts with marketing and tax departments. Perform daily outreach to customers regarding overdue payments. Offer support across various business lines using multiple mainframe and web applications. Develop and maintain relationships with dealers, vendors, and customers, ensuring a high standard of internal and external service. Apply effective problem-solving skills to recognize and resolve issues on time.

  • Customer Care Specialist/Team OHIO

    IBM Daksh Business Processing Inc. · 2006 — 2007
    Provide customer service, handle bill inquiries, and conduct basic troubleshooting.

  • Agent /Outbound

    Active Voice Inc. (Start-up) · 2006 — 2006
    Involved in outbound activities for the Global Yellow Pages, Pharma, and Vacation Club sectors.

  • Agent /Team Leader/Outbound

    Ellick Corporation (Start-up) · 2005 — 2006
    Led outbound efforts for UK Campaign in the Energy Telecom sector.

  • Admin Assistant/Training Assistant/Outbound

    Viejas Technology Center Corporation (Start-up) · 2005 — 2005
    Assisted with administration, training, and outbound activities for UK and US Campaigns.

  • CCA 2/Opener-Closer/Admin Assistant/Outbound

    Epacific Global Contact Center · 2004 — 2005
    Responsible for opening and closing accounts and handling transfers from openers as needed.

  • Autocad Specialist

    Pilipinas Shell · 2004 — 2004
    Utilized Autocad 2000 for design and visual tasks within the Shellane Technical Department.

  • Industrial Engineer

    CAP Family of Companies(College Assurance Plan) · 2003 — 2003
    Indexed employee salary deductions, filed confidential documents, and assisted employees with BASIC software applications including MS Word, MS Excel, and MS PowerPoint.

Skills & Expertise

Accounts ReceivableAccount ManagementCustomer Service RepresentativeAccountant

Education

  • High School Diploma
    St. Paul College of Parañaque · 1995 — 1999
  • Bachelor's Degree in Engineering (Industrial) Major in Production Technology
    Mapua Tech

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