Kathlene C.
Mid-Level Collections and Customer Service Specialist
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Kathlene C. is an accomplished Collections and Customer Service Specialist with over five years of experience in the freight and logistics industry, focusing on operations, billing, accounts receivable, and customer relations. At iQor in Angeles City, she manages customer accounts, resolves billing discrepancies, negotiates payment terms, and processes incoming payments while maintaining thorough documentation of activities in the logistics sector. Previously, at Alorica, she supported domestic and international shipment tracking, customs processing, and handled invoice reviews and dispute resolution. Kathlene's proficiency in accounts receivable, invoice reconciliation, and shipment tracking ensures operational efficiency and consistently high customer satisfaction in logistics and freight operations.
Experience
Freight/Logistics Operations Collections Specialist
iQor · 2023 — PresentDelivered primary support to internal and external clients while investigating and resolving billing discrepancies. Managed incoming payments and tracked account transactions, reinstating accounts after verifying payments. Entered adjustments for authorized deductions and contacted customers to discuss outstanding balances and payment options. Facilitated the negotiation of repayment plans based on financial reviews, collected payments through various channels, escalated complex cases to supervisors, and maintained precise documentation of collection efforts.Inbound Customer Service Representative / Back Office Preferred Customer Associate
Alorica · 2018 — 2023Handled inbound inquiries and service requests from customers, managing both domestic and international shipments. Provided updates on shipment statuses and assisted with customs processing, while reviewing invoices and resolving any billing disputes. Processed payments along with adjustments for authorized deductions, ensuring timely and accurate service delivery while consistently meeting performance criteria.
Skills & Expertise
Education
- Bachelor of Arts in BroadcastingLa Verdad Christian College · — — 2018
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