Kathrine M.

Kathrine M. is a seasoned Customer Service Representative with over two years of experience, notably with Amazon and other major companies. Her professional tenure is marked by adept skills in providing customer support, problem solving, and building customer loyalty. While at Amazon, she was responsible for resolving product queries, ensuring timely delivery, processing refunds, and addressing billing inquiries. Most recently, at Lead Heroes, she served as an Appointment Setter, managing outbound calls and enhancing customer satisfaction. Her role involved lead generation, handling 500-800 calls per day, and assisting business owners to enhance their digital presence through the Manila Marketing Group. Kathrine's academic background includes undergraduate studies in nursing at Holy Name University.