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Katrina J. — Mid-Level Corporate Services Manager from Philippines

Katrina J.

Mid-Level Corporate Services Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Katrina J. is a seasoned professional who has excelled in various roles across the service and management spectrum. As a Corporate Services Manager at BETA Contractors Ltd. in Papua New Guinea, she adeptly oversaw financial, operational, and developmental goals, effectively managing administrative, financial, physical, and staff resources. Her strategic skill set includes exploring and implementing innovative systems to enhance organizational operations. Previously, Katrina served as a Customer Service Consultant at Lufthansa Services Philippines Inc., where she managed feedback handling for disruptions and processed reimbursements, demonstrating exceptional customer support and issue resolution skills. She also has experience as a Tenant Relations Assistant at Pro-Excel Property Managers Incorporated, serving as the primary contact for tenant inquiries and handling lease administration. Her early career includes roles such as Concierge and Trainee Assistant Manager, where she honed her abilities in administrative systems and data tracking and reporting. Katrina holds a Bachelor of Science in Tourism Management from St. Paul University, Manila.

Experience

  • Corporate Services Manager

    BETA Contractors Ltd. · 2023 — 2025
    Manage financial, operational, and developmental objectives for the organization. Oversee administrative, financial, physical, and staff resources, while seeking innovative systems and processes to enhance operations. Enforce policies related to administration, finance, and operations. Analyze resource management issues and prepare relevant reports and submissions. Handle human resource tasks and manage store inventory.
  • Customer Service Consultant

    Lufthansa Services Philippines Inc. · 2021 — 2023
    Handle processing protocols related to feedback for Bag Disruptions, Flight Disruptions, and Product and Service Disruptions. Manage reimbursement and refunds, provide information on passenger benefits, assist with passenger check-in, and support travel agencies.
  • Tenant Relations Assistant

    Pro-Excel Property Managers Incorporated (Studio City) · 2020 — 2020
    Act as the main contact for tenant inquiries and service requests. Coordinate with property management and technical teams to address maintenance and repair needs. Provide administrative support to the property management team and assist in lease administration, including documentation and tenant onboarding. Maintain tenant databases, records, and occupancy reports.
  • Concierge

    Team Global Facility Solutions, Inc. (Park Terraces) · 2017 — 2019
    Facilitate daily briefings for the concierge team to resolve operational issues. Assist guests in exploring property amenities, respond to inquiries about amenities and client concerns. Keep the Concierge monitoring logbook updated and discuss company updates, financial results, and new objectives with team members.
  • Trainee Assistant Manager

    Fun Ltd. · 2012 — 2013
    Deliver quality service by coaching and counseling employees while managing budgets and maintaining statistical and financial records. Engage customers warmly and inform them about product details. Ensure accurate inventory tracking to monitor store sales.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    St. Paul University · — — 2017

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