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Kayla F. — Mid-Level Customer Service Specialist from Philippines

Kayla F.

Mid-Level Customer Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Kayla B. is a skilled customer service professional with a successful background in delivering exceptional customer experiences and achieving sales goals at VXI Global Ennings INC. from 2023 to 2026. During her tenure, she was consistently recognized as a Top Overall Agent and Top Sales Agent, highlighting her superior performance and strong communication skills. Kayla was promoted to Advisor 2 / Level 2, reflecting her ability to meet quality and productivity standards. Her leadership experience includes team coordination, mentoring peers, and assisting in training new hires. In addition to her customer service expertise, she is adept at using digital tools such as Microsoft Office Suite and Google Workspace, showcasing her technology adaptability. Her educational background in Information and Communications Technology from Mary The Queen College of Quezon City further supports her technical proficiency.

Experience

  • Customer Service Representative

    VXI Global Ennings INC. · 2023 — 2026
    Assisted customers via phone, chat, and email support, addressing billing, sales, and technical issues to ensure customer satisfaction. Participated in the training of new hires and provided support during their transition to production.

Skills & Expertise

Education

  • Senior High School
    Mary The Queen College of Quezon City · 2021 — 2023
  • Junior High School
    Life and Livelihood Assistance Foundation, Inc. (MLALAF) – Alternative Learning System (ALS) · 2019 — 2021

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