Kc P.
Junior Client Support Specialist
Open to offersNew to PlatformAbout
Kc P. is a seasoned Client Support Specialist based in General Santos City, South Cotabato, with expertise in managing high-volume, time-sensitive calls for U.S.-based clientele. In her role as a Customer Service Representative at Optum Global Solutions from August 2024 to March 2026, she excelled in delivering accurate real-time updates and resolving inquiries swiftly, ensuring top-notch customer satisfaction. Her strong adherence to structured processes and compliance standards enabled her to maintain high-quality support in fast-paced environments. With a Bachelor of Science in Statistics from Western Mindanao State University, she showcases a robust proficiency in call handling systems and cross-team coordination. Kc is adept at problem-solving under pressure, and her ability to adapt to new tools and updates underscores her commitment to quality and service excellence.
Experience
Customer Service Representative
Optum Global Solutions · 2024 — 2026Managed high-volume inbound calls from U.S. customers, providing accurate information and addressing concerns under time-sensitive conditions. Delivered real-time updates and clear guidance to ensure timely support. Recorded all calls, actions, and results in internal systems, upholding data integrity. Adhered to structured workflows and compliance standards to fulfill quality and service expectations. Collaborated with internal teams to effectively resolve issues and reduce service delays. Appropriately escalated urgent or complex matters while maintaining communication with all involved parties. Demonstrated consistent performance in quality and customer satisfaction metrics and quickly adapted to new tools and processes in a dynamic support environment.
Skills & Expertise
Education
- Bachelor of Science in StatisticsWestern Mindanao State University · — — 2023
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