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Keamogetse P. — Junior Customer Service Agent from South Africa

Keamogetse P.

Junior Customer Service Agent

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Keamogetse M. is an accomplished Customer Service Agent with diverse experience spanning the call center, sales, and educational sectors, specifically in teaching assistant roles. Her expertise lies in effectively handling customer inquiries, providing essential support, and thriving in both independent and team-based remote work environments. During her time at iBridge Contact Solutions, she professionally resolved customer complaints and adeptly managed CRM systems to ensure accurate documentation and tracking of interactions. In her sales role at Ubelong Agents, she excelled in promoting products through outbound calls and consistently exceeded sales targets, driving significant revenue growth. As a Teachers Assistant at Makhoarane Primary School, she supported educators by preparing lessons and coordinating communication. Keamogetse is proficient in remote collaboration tools like Zoom and Microsoft Teams, and her strong computer literacy extends to Microsoft Office and Google Workspace, making her highly adaptable to modern digital workspaces.

Experience

  • Teachers Assistant

    Makhoarane Primary School · 2023 — 2024
    Supported educators by preparing lessons and supervising learners, while providing academic assistance. Coordinated communication among teachers, learners, and parents, and utilized digital tools for both administrative and educational tasks.
  • Customer Service Agent

    iBridge Contact Solutions · 2022 — 2022
    Addressed customer inquiries and effectively resolved complaints. Provided informative assistance regarding company products and services, and managed CRM systems to log and track customer interactions.
  • Sales Agent

    Ubelong Agents · 2019 — 2020
    Engaged potential customers through outbound calls to promote and sell products. Developed strong customer relationships by delivering excellent service and contributed to sales growth.

Skills & Expertise

Call HandlingCustomer ServiceCustomer Service Representative

Education

  • Electrical Engineering N3
    Taletso TVET College
  • Grade 12
    Boitseanape Technical School

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