Keith A.
Senior Automotive Customer Service Specialist
Open to offersNew to PlatformAbout
Keith A. is an accomplished professional in the automotive and customer service industries with over 14 years of experience, including more than five years dedicated to remote customer support. Demonstrating expertise in claims coordination, customer relations, and issue resolution, Keith excels in providing effective solutions. As a Sales Representative and Team Leader at M WORK AUTO BODY LLC in Cincinnati, he served as the primary contact for automotive repair and insurance-claim matters, efficiently coordinating repair processes and leading a sales team to meet targets. Prior to this, at SYB Automotive Group, INC., he provided remote customer support, expertly managing high-volume communications and price negotiations. His role at Wheelzy further showcased his ability to guide customers through the vehicle selling process using CRM-based workflows. Keith holds a Bachelor of Science in Hotel and Restaurant Management from the University of Baguio, highlighting a robust foundation in business management skills.
Experience
Sales Representative / Team Leader
M WORK AUTO BODY LLC · 2025 — 2026Acted as the main customer liaison for automotive repair and insurance claims, ensuring consistent communication and professional updates. Managed the scheduling of repairs, vehicle drop-offs, and rental requirements while focusing on customer interactions. Engaged with customers, repair personnel, estimators, insurance agents, and internal teams to address claims and repair issues. Monitored customer cases and followed up on approvals, estimates, and repair statuses. Assisted shop operations by keeping customer pipelines organized and facilitating vehicle movement through repairs. Addressed escalated customer issues promptly with a commitment to service quality. Led a team to meet sales goals while delivering high standards of customer service.Customer Service Representative
SYB Automotive Group, INC. (Family Car Buyer) · 2014 — 2025Delivered remote assistance for customer inquiries and transactions related to automotive services. Managed high volumes of communication while maintaining professionalism and accuracy. Guided customers through issues and next steps in the service experience, negotiating car buying prices and coordinating vehicle pickups. Ensured that customer inquiries were resolved in a timely and efficient manner.Customer Support / Car Specialist
Wheelzy · 2021 — 2024Supported customers throughout the vehicle selling process, offering clear guidance on next steps. Managed inquiries and follow-ups using remote communication channels and CRM systems. Established customer trust through effective communication, active listening, and prompt resolution of concerns.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of Baguio · — — 2009
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