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Kelly E. — Junior IT Support & Customer Service Specialist from Kenya

Kelly E.

Junior IT Support & Customer Service Specialist

Kenya 2-3 years
Open to offersNew to Platform
Languages
EnglishSwahili
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About

Kelly T. is a dedicated Full Stack Developer and Customer Support Specialist currently working with Virtual Studios Ltd since January 2023. Kelly has played a pivotal role in enhancing the company's sales by devising new strategies and effectively managing social media accounts. In addition to converting online inquiries into clients, Kelly manages and responds to company Google reviews and has significantly improved customer service reviews by 60%. Kelly's technical expertise includes maintaining hardware and software on-site and developing a fully functional e-commerce website for the company. With proficiency in React, Node.js, HTML, and CSS, Kelly also demonstrates strong capabilities in social media management and video editing. Currently pursuing a Bachelor’s Degree in IT at Pan African Christian University, Kelly holds a diploma and a certificate in ICT from the same institution. As a leader and mentor, Kelly has contributed to community development through volunteer work with CITAM Thika Road Church.

Experience

  • IT Support & Customer Service

    Virtual Studios Ltd · 2023 — Present
    Generated new sales concepts for the company while overseeing the management of social media accounts. Provided prompt responses to online customers and converted them into clients. Handled online Google reviews, contributing to improved customer service ratings, and maintained the hardware and software machines on-site. Created a fully functional e-commerce website for the company (www.vpstudios.co.ke) and demonstrated proficiency in React, node.js, HTML, CSS, alongside skills in social media management, Microsoft Office, First Aiding, and video editing.

Skills & Expertise

Education

  • Bachelor’s Degree in IT
    Pan African Christian University · 2025 — Present
  • Diploma in ICT
    Pan African Christian University · 2023 — 2025
  • Certificate in ICT
    Pan African Christian University · 2022 — 2023

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