Kelvin J.
Senior Workforce Management Analyst
Open to offersNew to PlatformAbout
Kelvin J. is an experienced professional in the business process outsourcing (BPO) industry with over 8 years specializing in Workforce Management Planning & Scheduling, Business & Data Analytics, and customer experience optimization. Having held roles such as Analyst, WFM Planning and Local Resource Planner/Data Analyst at organizations like Concentrix CVG. Inc. and The Results Companies in both Makati and Lipa City, he is adept at capacity planning, resource optimization, and real-time monitoring. Kelvin leverages advanced tools including Microsoft Excel, Power BI, and specialized WFM systems like IEX, Avaya CMS, and Genesys for analytics and reporting within large-scale contact center environments. He is certified in Workforce Management, Project Management, and Lean Six Sigma methodologies, consistently delivering data-driven insights for operational efficiency.
Experience
Analyst, WFM Planning
Concentrix CVG. Inc. · 2023 — PresentFocuses on workforce management planning to optimize resource allocation and scheduling.Associate, Planning and Scheduling
Concentrix CVG. Inc. · 2021 — 2023Engages in workforce management activities involving planning and scheduling to enhance operational efficiency.LOCAL RESOURCE PLANNER | DATA ANALYST
The Results Companies · 2017 — 2021Performs local resource planning and data analysis to support workforce management initiatives.RESULTS ASSOCIATE (SXM Inbound/DTC Sales Representative)
The Results Companies · 2016 — 2017Operates as an inbound sales representative, managing customer interactions to drive sales.
Skills & Expertise
Education
- LEP for Bachelor of Science in Computer ScienceKOLEHIYO NG LUNGSOD NG LIPA · 2009 — 2011
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