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Kelvin N. — Junior Customer Care Representative from Kenya

Kelvin N.

Junior Customer Care Representative

Kenya 1-2 years
Open to offersNew to Platform
Languages
English
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About

Kelvin M. is a skilled customer care professional based in Nairobi, Kenya, bringing over two years of experience in client relationship management and business development. He has served as a Safaricom Brand Ambassador, where he excelled in educating and creating awareness about Safaricom products and building strategic partnerships throughout Nairobi. In his role at Muhindi Mweusi Supermarket, he focused on customer service, handling claim vouchers, and participating in registration activities. At Multimedia Choice, he effectively managed customer accounts and helped meet sales targets through product demonstrations and strategic negotiations. Kelvin is adept in accounting and financial analysis, data analysis, and is proficient in Microsoft Office Suite. He has a Bachelor's degree in Pure Maths and Applied Statistics from Kisii University College and holds a distinction in Computer Packages from Diginet Computer Services.

Experience

  • Customer Service

    Muhindi Mweusi supermarket · 2022 — 2022
    Created claim vouchers and actively took part in registration activities within both informal and formal sectors.
  • Sales Representative

    Multimedia Choice · 2020 — 2022
    Managed customer accounts while promoting a variety of multimedia products and services. Conducted product demonstrations and engaged in sales negotiations, consistently meeting or surpassing sales targets through teamwork in developing effective sales strategies.
  • Brand Ambassador

    Safaricom · 2021 — 2021
    Educated customers about Safaricom products and services, while fostering partnerships with clients to achieve set objectives. Engaged in brand promotion and awareness initiatives across various regions in Nairobi County.

Skills & Expertise

Education

  • Bachelor degree in pure maths and applied statistics
    Kisii University College · 2019 — 2023
  • KCSE: Kenya Certificate of Secondary Education (B)
    Bishop Charles Mugendi Secondary School · 2015 — 2018
  • Primary Education
    Mosando Primary · 2006 — 2015

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