Kenji L.

Kenji L. is a skilled customer service professional with five years of experience in the financial and healthcare sectors. He has demonstrated proficiency in customer service and conflict resolution, excelling at managing accounts and delivering clear communication in fast-paced environments. Kenji's role as a Credit Card Collector at IQor involved managing delinquent accounts, negotiating repayment plans, and ensuring compliance with financial regulations, consistently meeting collection targets and preserving customer relationships. At Taskus, as a Patient Care Coordinator, he coordinated patient services and acted as a liaison between patients and providers, maintaining compliance with HIPAA standards. His exceptional ability to de-escalate situations and foster strong client relationships is well-recognized. Kenji is adept in utilizing tools like CRM Software and Microsoft Office Suite to enhance efficiency and ensure high customer satisfaction.