Kenneth R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Kenneth R. is a dedicated Collection Specialist with 4 years of experience spanning customer service, billing, technical support, and banking domains. He has supported clients for companies such as GoDaddy and Bluehost in the web hosting industry, where he provided assistance with cPanel, account management, and WordPress design, as well as troubleshooting technical issues to reduce downtime. In the gaming sector with Monopoly GO, Kenneth resolved player billing and account access concerns and addressed technical problems for seamless gameplay. While working with Uber, he onboarded users, reviewed compliance documents, and facilitated money transfers in the ride-hailing and food delivery industry. At Capital One, Kenneth supported credit card clients by addressing card changes, application support, and billing explanations in the financial services sector. Proficient in Salesforce, CRM, and technical troubleshooting, he consistently ensures positive customer experiences across diverse digital platforms.
Experience
Web Hosting Support
GoDaddy · 2025 — 2026Made strategic recommendations to clients for enhancing their web presence. Guided customers through the processes of building and optimizing websites, ensuring user-friendly results. Offered tailored advice focused on design, functionality, and business growth.Web Hosting Support
Bluehost · 2024 — 2025Provided assistance to clients with their cPanel and account dashboards to facilitate effective management of hosting services. Quickly troubleshot websites and email systems, addressing issues to reduce downtime. Offered WordPress design support to enhance site functionality and visual appeal.Gaming Application Support
Monopoly GO · 2024 — 2024Helped players with account issues, ensuring secure and uninterrupted gameplay. Handled billing concerns in a professional manner, fostering trust with users. Rapidly resolved technical issues to maintain a smooth gaming experience.Customer Support
Uber · 2023 — 2024Assisted customers in onboarding accounts, facilitating smooth registration and access to services. Reviewed and approved documentation, ensuring compliance for account activation. Aided in facilitating money transfers, offering timely and reliable support.Credit Card Support
Capital One · 2022 — 2022Guided clients through card changes while assisting them in meeting background requirements. Resolved technical application issues, ensuring seamless access to financial services. Educated customers on various billing concerns and provided clear, understandable explanations.
Skills & Expertise
Education
- Batchelor of Science in PsychologySaint Jude Colleges
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