Kenneth B.

Kenneth E. is a seasoned customer service professional with over six years of experience in customer service and sales. His roles as a Customer Service Representative, Sales Advocate, and Chat Support Agent demonstrate his ability to ensure customer satisfaction through effective case handling, troubleshooting, and the use of CRM systems. At Concentrix since August 2022, Kenneth has excelled as a Sales Representative, where he delivered consultative customer support, consistently met sales and service targets, and maintained accurate case documentation. During his tenure at Nearsol from February 2020 to July 2022, Kenneth managed over 60 customer accounts daily, ensuring compliance with company policies through skillful negotiation and empathetic communication. In his earlier experience at Inspiro, Kenneth handled a high volume of customer interactions, emphasizing his skills in multi-channel support and issue resolution. His educational background includes a Bachelor of Science in Business Administration with a focus on Marketing Management from PHINMA University of Iloilo, complemented by training in Contact Center Services. His deft application of strong communication skills and policy compliance expertise makes him a valuable asset in the customer service domain.