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Kenneth M. — Mid-Level In-Room Dining Manager from Philippines

Kenneth M.

Mid-Level In-Room Dining Manager

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kenneth M. has developed a strong foundation in the hospitality industry through progressive roles in luxury hotels, including Kempinski Al Othman Hotel in Saudi Arabia and St. Regis Hotels & Resorts in Doha, Qatar. Serving as In Room Dining Manager, he oversaw operational improvements and ensured compliance with rigorous hotel safety, hygiene, and HACCP standards. Kenneth's prior experience as Assistant Manager and Restaurant Supervisor centered on managing daily in-room dining operations, team supervision, and driving revenue through strategic upselling initiatives. Earlier roles at St. Regis Hotels & Resorts involved guest service, order-taking, and managing dining reservations, consistently emphasizing guest satisfaction. He holds a Bachelor of Science in Tourism and has completed specialized training in Opera PMS and food & beverage service.

Experience

  • IN ROOM DINING MANAGER

    Kempinski Al Othman Hotel · 2024 — 2025
    Maintained adherence to hotel safety, hygiene, and HACCP standards while driving departmental revenue improvements and leading operational changes.
  • ASSISTANT MANAGER – IN ROOM DINING

    Kempinski Al Othman Hotel · 2022 — 2024
    Directed in room dining operations daily, coordinated workflow, and provided supervision and coaching to ensure consistent service quality.
  • RESTAURANT SUPERVISOR – IN ROOM DINING

    Kempinski Al Othman Hotel · 2019 — 2022
    Applied upselling strategies to enhance revenue and guest satisfaction, and responded promptly and professionally to guest inquiries and complaints.
  • SENIOR ORDER TAKER – PRIVATE DINING

    St. Regis Hotels & Resorts · 2017 — 2019
    Coordinated guest calls and private dining requests, handling order-taking and follow-up procedures with accuracy and courtesy.
  • HOSTESS – VINE RESTAURANT (ALL DAY DINING)

    St. Regis Hotels & Resorts · 2015 — 2016
    Oversaw guest reception, managed seating and reservations, and conducted floor checks to monitor guest satisfaction.
  • SERVICE ASSOCIATE

    St. Regis Hotels & Resorts · 2014 — 2015
    Provided prompt, friendly service and supported guests with menu choices and product knowledge.

Skills & Expertise

Education

  • Bachelor of Science in Tourism
    ABE International College of Business and Accountancy · 2008 — 2010

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