Kenneth D.

Ken D. is an experienced Healthcare Virtual Assistant and Customer Service Specialist, noted for a decade-long engagement within the BPO sector. Specialized in patient support and customer service, Ken handles delicate tasks related to billing, insurance, schedule management, and administrative assistance within the healthcare industry. Commanding profound knowledge in HIPAA compliance and patient privacy, he excels in safeguarding sensitive healthcare data. Ken has expertly utilized platforms like CRM, Gorgias, Intercom, and Shopify to deliver exceptional service. His career path includes roles at TalentPop, Resolved Cx, and Concentrix CVG Philippines, where he tackled issues ranging from healthcare support to e-commerce and telecommunications. Ken's commitment to accuracy and professional communication underlies his effective resolution of complex customer concerns, whether in financial institutions or technical troubleshooting. Educated with a B.S. in Management Accounting from Ateneo De Davao University, Ken merges managerial insights with robust virtual assistance skills.