Kenneth V.

Kenneth F. is an experienced professional in the health insurance and claims billing sectors, with a background supporting US-based healthcare organizations. From July 2021 to October 2023, Kenneth served as a Customer Service/Supervisor at Teleperformance, where he managed supervisor-level inquiries, handled escalation calls, and addressed issues such as medical appointments, billing, insurance coverage, and patient records for patients, providers, and insurers. Since November 2023, Kenneth has worked as a Claims Billing and Collection Specialist at Wellsky, engaging directly with insurance representatives to verify unpaid and underpaid claims, check benefits and eligibility, manage claim appeals, and ensure authorization status for medications and long-term care. His responsibilities are performed in compliance with MLTC Medicaid, HMO, and private insurance regulations.