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Kenny O. — Senior Customer Service Specialist from Philippines

Kenny O.

Senior Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kenny C. is a seasoned Customer Service Specialist with over a decade of experience in the customer support and account management sectors, predominantly in the Philippines. Known for his expertise in Customer Support and Account Management, he has demonstrated a strong ability to handle escalated customer issues and ensure high customer satisfaction. At WaterGuru Inc., Kenny led customer service operations, fostering team performance and maintaining stringent service quality standards. His tenure also includes roles at ThinOptics and Sourcefit Inc., where he managed retail and wholesale customer interactions, overseeing orders, and addressing inquiries. With a solid foundation in Technical Support from his stint with DirecTV at Teleperformance, along with sales roles at SiriusXM and Sprint, Kenny excels in communication, problem-solving, and delivering exceptional customer service. Kenny holds a Bachelor of Science in Hotel and Restaurant Management from Holy Name University.

Experience

  • Senior Lead Customer Service

    WaterGuru Inc. (via Sourcefit) · 2021 — 2026
    Oversaw customer service operations while supporting team performance. Addressed escalated customer issues and ensured that resolutions were prompt. Upheld high standards for customer satisfaction and service quality.
  • Customer Service / Retail / Wholesale Specialist

    ThinOptics / Sourcefit Inc. · 2017 — 2021
    Assisted retail and wholesale customers via phone and email. Managed customer orders, account inquiries, and resolved any concerns. Worked closely with internal teams to guarantee customer satisfaction.
  • DirecTV Technical Support Specialist

    Teleperformance · 2016 — 2017
    Addressed technical issues while delivering exceptional customer support.
  • SiriusXM Retention Specialist

    Afni Philippines · 2015 — 2016
    Focused on customer retention through consultative support and effective issue resolution.
  • SiriusXM Outbound Sales Representative

    Afni Philippines · 2015 — 2015
    Engaged customers through outbound sales initiatives.
  • SiriusXM Quality Professional Consultant

    The Results Companies · 2013 — 2015
    Performed quality checks and provided consultation to maintain service excellence.
  • SiriusXM Inbound Sales Representative

    The Results Companies · 2012 — 2013
    Handled inbound sales interactions to facilitate customer purchases.
  • Sprint Inbound Sales Representative

    NCO/Alorica · 2011 — 2012
    Managed inbound sales calls to assist customers with their needs.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    Holy Name University

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