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Kenth L. — Junior Freight Assistant from Philippines

Kenth L.

Junior Freight Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Kenth L. is an entry-level administrative professional with experience in customer service, logistics, and data management across the automotive and property rental industries. As a Customer Service Agent at Uptownie and LA Auto Spot, Kenth L. managed guest inquiries, monitored trip schedules, handled incident claims, and tracked vehicle and delivery statuses—ensuring accuracy through systems updates and spreadsheet management. With a subsequent role as a Call Center Agent at Smart Apartment Data, Kenth L. conducted outbound calls to apartment owners and property managers, gathering and verifying rental data for client reporting. Supplemented by specialized freight industry training, Kenth L. has hands-on experience with TMS platforms, load boards, and freight class calculators, demonstrating practical skills in load tracking, quoting, and rate negotiation. This foundation is supported by a diploma in Agricultural Technology and relevant coursework in freight brokerage and truck dispatching.

Experience

  • Call Center Agent

    Smart Apartment Data · 2025 — 2026
    Conducted outbound calls to apartment owners and property managers to collect accurate rental information. Verified and collected data on pricing, unit availability, and property specifics. Ensured information was kept current by entering and updating records within the company system, thereby maintaining data accuracy for client access and reporting.
  • Customer Service Agent

    UPTOWNIE · 2021 — 2022
    Managed communication with guests through chat and phone, providing timely assistance. Addressed incidents such as claims, late returns, and fuel/battery issues. Oversaw trip schedules and followed up on return timelines, tracking vehicle status and ensuring system accuracy. Verified vehicle details, including the validity of license plates, closed bookings, and coordinated after-hours vehicle preparation.
  • Customer Service Specialist

    LA Auto Spot · 2021 — 2022
    Handled guest inquiries and resolved issues via chat support. Ensured the accuracy of order details for item delivery. Monitored deliveries and provided customers with estimated time of arrival updates, while maintaining spreadsheets that tracked delivery status, feedback, and returns or refunds. Supported administrative tasks within operations.

Skills & Expertise

Education

  • Diploma in Agricultural Technology
    Surigao del Norte College of Agriculture and Technology · 2021 — 2025

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